Faith in Action Cass County Volunteer Coordinator

Faith in Action for Cass County
P.O. Box 512
Hackensack, MN 56452
218-675-5435    Toll Free 866-675-5435
email: cassfia@uslink.net   www.faithinactioncass.com
 
Volunteer Coordinator Position Description
 
 
Responsible to: Executive Director                                                                            Date: August 2025
 
Hours:
This position is a permanent, full-time, 40 hours per week on-site in the FIA Office located in Hackensack, MN (with travel throughout Cass County). Occasional evening/weekend work to support program/events.

Position Summary

Key Responsibilities

Volunteer Recruitment & Engagement

• Develop and implement outreach strategies to recruit volunteers through churches, community groups, events, social media, and word of mouth.
• Represent Faith in Action for Cass County at local fairs, service clubs, and outreach events to promote volunteer opportunities.
• Build relationships with community partners and stakeholders to expand volunteer pipelines.

Training & Support

• Lead orientations and provide ongoing training for volunteers.
• Ensure volunteers understand their roles, responsibilities, and how to serve with safety and empathy.
• Offer regular check-ins and support to foster a connected and positive volunteer experience.

Volunteer Intake, Scheduling & Coordination

·       Conduct thorough initial volunteer assessments including background checks, and follow-ups to determine eligibility and appropriateness for the work.  

• Maintain regular communication with volunteers to ensure their satisfaction and update volunteer records as needed.
• Resolve issues and conflicts with volunteers who do not follow appropriate FIACC protocols as outlined in the training materials and volunteer handbooks, escalating to the Executive Director when necessary.
• Coordinate with Client Services Coordinator to maintain accurate volunteer schedules and track volunteer delivery of those services.
• Enter and update data on all volunteer demographics, interests, and service activities in the volunteer management system.
• Use scheduling software and internal systems to manage volunteer communications.

• Coordinate recognition events, thank-you efforts, and volunteer milestones.
• Cultivate a culture of appreciation and community among the volunteer base.
• Encourage ongoing engagement and leadership among experienced volunteers.

Administration 

• Maintain complete and accurate records of volunteer hours, demographics, and activities.

• Generate regular reports for staff, board members, and funders as needed.
• Analyze data to identify trends, gaps, and areas for program improvement.
• Work collaboratively with staff to evaluate and strengthen the volunteer program to meet evolving community needs.
• Participate in Community Outreach activities that support the mission and objectives of the organization (ex. National Night Out, Memory Café, etc.).
• Actively support the Volunteer Committee by attending as a member of the committee.
• With the direction of the Executive Director, design and maintain the Faith in Action website.
• Assist the Fundraising Committee with fundraising events as requested.

Qualifications

• Strong interpersonal and communication skills, with a welcoming and encouraging approach.
• Excellent organizational skills and attention to detail.
• Previous experience in volunteer coordination, community outreach, human services, or nonprofit work preferred.
• Proficient with technology, including Microsoft Office and volunteer scheduling/data platforms.
• Ability to work independently with minimal supervision in a close-knit team.
• Flexibility to attend occasional evening or weekend events.
• Associate’s degree in a related field or equivalent relevant experience with non-profits desired.
• Senior Care Certifications and/or Training, required by our grants when conducting audits, is strongly preferred. There can be a grace period of 6 to 12 months to achieve such certifications during the first year of employment.
• Valid driver's license and reliable transportation required.

• Clear, respectful verbal and written communication
• Active listening and empathy
• Ability to give instructions and feedback effectively

• Coordinating multiple activities and tasks simultaneously
• Attention to detail, time management, setting priorities

• Building rapport with volunteers, clients, and staff
• Handling conflicts or concerns diplomatically
• Creating a welcoming and inclusive environment, with a positive attitude

• Designing and implementing volunteer recruitment strategies
• Conducting new volunteer orientations and ongoing volunteer training
• Keeping volunteers engaged and recognized for their contributions

• Entering and maintaining accurate volunteer records
• Tracking service hours, demographics, and assignments
• Using volunteer management software or databases

• Responding calmly and efficiently to unexpected issues
• Adjusting to changes in volunteer availability or program needs
• Creative thinking to improve volunteer systems

• Working closely with other staff and departments
• Supporting team goals and sharing information
• Encouraging collaboration among volunteers
• Support FIACC Board with necessary data and report requests

• Demonstrating commitment to the organization’s mission
• Acting with integrity, confidentiality, and respect
• Serving as a role model for community service and volunteerism

• Comfortable using email, spreadsheets, databases, and scheduling tools
• Familiar with social media for volunteer outreach

• Hourly compensation $23.00-$25.00/hour.
• Benefits include paid time off (PTO) policy, holidays, and flexible schedule.
• Pay will be based on your skills and experience within the range identified above.